How We Ship Your Orders

At www.silkbigstore.com, we believe in clear communication about our shipping process. Please read the information below to understand exactly what to expect after you place an order.

From Our Door to Yours

Every order begins its journey at our main warehouse. This is where we store all products, pack every box, and meet every carrier for pickup. Our complete address is:

1100 Wein St, Hermann, Missouri 65041, United States

Because we ship everything from one place, you never have to wonder which warehouse your order is coming from or why items arrive separately.

The Preparation Period

After you complete checkout and we confirm your payment, your order enters our preparation queue. This period lasts 48 hours.

During preparation, our warehouse team completes these specific tasks:

Pulling your items from their storage locations
Comparing each item to your order for correctness
Examining products for damage or defects
Folding or arranging items neatly inside the box
Adding dunnage, bubble wrap, or air pillows for protection
Taping the box securely closed
Weighing the final package
Generating and attaching the shipping label
Placing the package in the carrier pickup area

We count only business days toward the 48 hours estimate. Holidays and weekends extend the preparation period accordingly.

The Travel Period

Once the carrier picks up your package from our warehouse, the travel period begins. Carriers generally deliver within 3-5 businessday after pickup.

Your package travels through several steps during this period:

Pickup from our loading dock
Transport to the local carrier facility
Sorting and routing at the regional hub
Long-haul transportation toward your region
Arrival at your local delivery station
Sorting onto a delivery route
Loading onto a delivery vehicle
Final delivery to your door or mailbox

The 3-5 businessday estimate assumes normal carrier operations. During busy seasons such as November and December, travel times may extend beyond this estimate.

Combined Timeline Example

To make this clear, here is a concrete example. Suppose you place an order on a Monday morning.

Preparation takes 48 hours. If 48 hours equals two business days, your order prepares on Monday and Tuesday. It is ready for carrier pickup on Tuesday afternoon or Wednesday morning.

Travel takes 3-5 businessday. If 3-5 businessday equals four business days, your package travels Wednesday, Thursday, Friday, and Monday. Delivery occurs on Monday of the following week.

In this example, total time from order to delivery is 48 hours + 3-5 businessday business days, not including weekends.

Getting Your Tracking Number

We send tracking information by email as soon as the carrier scans your package. This scan happens at the end of the preparation period, typically on the last day of 48 hours.

After receiving your tracking number, allow up to one full day for the carrier’s website to show movement. If nothing appears after 48 hours, contact us to verify the package was properly scanned.

Reasons for Longer Delivery

Occasionally, deliveries take longer than the estimates above. Common reasons include:

Heavy snow, ice, or flooding along shipping routes
Peak holiday volume overwhelming carrier networks
Typo or missing information in the shipping address
Carrier losing or misplacing the package temporarily
Delivery attempt failed because no one was present to sign
Package held for customs inspection and fees
Strike or labor action affecting carrier operations

If your order surpasses the 48 hours + 3-5 businessday estimate by five or more days, please contact us so we can investigate.

Support for Shipping Questions

Our customer service team handles all shipping-related questions, including status updates, address changes, delivery issues, and policy clarifications.

Reach out to us through our contact form

To help us assist you quickly, please provide your order number and a brief description of your question or problem. We typically respond within one business day.

Thank you again for shopping at www.silkbigstore.com. We are honored to serve you and appreciate your understanding of our shipping process.